Ladaar | Build For Everyones

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Frequently Asked Questions

Everything you need to know about Ladaar · Updated March 2025

✓ Verified answers · March 2025

About Ladaar

What is Ladaar?▾

Ladaar is Africa's first Save-To-Build construction fintech platform. We connect property owners, developers, construction professionals, and investors in a single trusted ecosystem — with milestone-linked escrow, real-time project tracking, a verified professional marketplace, and an investment module for funding residential and commercial developments. Our mission is simple: make construction in Nigeria transparent, accountable, and accessible for everyone.

Who is Ladaar for?▾

Ladaar serves four primary user types:

Property Owners & Homebuilders — Individuals saving toward building or buying a home, who want full visibility into their project.
Developers — Real estate developers who need a trusted platform to manage projects, engage investors, and maintain accountability.
Construction Professionals — Architects, engineers, contractors, and tradespeople looking to find verified work and get paid reliably through milestones.
Investors — Individuals, small funds, and diaspora investors seeking exposure to Nigerian real estate with transparent returns.

Is Ladaar available outside Nigeria?▾

Currently, Ladaar operates primarily in Nigeria — covering Lagos, Abuja, Port Harcourt, Ibadan, and Kano. However, diaspora investors based in the UK, USA, Canada, and other countries can invest in Ladaar-listed projects and track their investments from anywhere in the world. Expansion to other African countries is planned for 2026 and beyond.

Is Ladaar regulated?▾

Yes. Ladaar operates in compliance with Nigerian financial and fintech regulations. Our escrow operations follow CBN-approved principles, and all user identity verification is conducted in line with KYC/AML requirements under Nigerian law. We work with a Chief Compliance Officer and legal adviser to ensure ongoing regulatory compliance. We are not a bank; we are a technology-enabled financial services platform.

Save-To-Build Wallet

How does the Save-To-Build model work?▾

The Save-To-Build model allows you to save toward a specific construction goal while earning returns that help beat inflation. Here's how it works:

1. You open a dedicated Ladaar wallet and set your target amount and savings plan.
2. You contribute regularly (monthly, weekly, or one-time) and your balance earns returns.
3. When your project begins, funds are held in a regulatory-compliant escrow account.
4. As each construction milestone is verified as complete, the corresponding payment is released to your contractor or professional.
5. No funds ever leave escrow unless a verified milestone is achieved — protecting you at every stage.

What interest or returns do I earn on my savings?▾

Returns on savings balances are competitive and designed to outpace Nigerian material cost inflation. Specific rates are displayed in your wallet dashboard and vary based on current market conditions. Returns are calculated daily and credited to your balance monthly. Please refer to your in-app wallet summary for current applicable rates. Returns are not guaranteed and may be subject to change with notice.

Can I withdraw from my wallet at any time?▾

Yes — funds in your available balance (not locked in active escrow) can be withdrawn at any time, subject to standard processing times of 1–3 business days to your linked bank account. Funds that have been locked into a project escrow cannot be withdrawn until the relevant milestone conditions are met or a formal dispute resolution process is completed. Early withdrawal from an active escrow may incur fees as outlined in your project agreement.

How secure is my money on Ladaar?▾

Your funds are protected through several layers:

• Escrow accounts are held with CBN-licensed financial institutions, separate from Ladaar's operational accounts.
• All transactions use AES-256 encryption and TLS 1.3 secure transmission.
• Milestone releases require multi-party verification — we don't release funds on a developer's instruction alone.
• Our platform undergoes regular independent penetration testing and security audits.
• Transaction signing, fraud detection, and real-time monitoring are built into every payment flow.

What is escrow and how does Ladaar's escrow work?▾

Escrow is a financial arrangement where a neutral third party holds funds on behalf of two parties in a transaction — only releasing them when pre-agreed conditions are met. On Ladaar, when you fund a construction project, your money is placed in a regulated escrow account. It is released in tranches — stage by stage — only after a verified site inspection or milestone report confirms that the relevant work has been completed to the required standard. This means your contractor is always incentivised to complete quality work on time.

Professionals & Marketplace

How are professionals on Ladaar verified?▾

Every professional on Ladaar goes through a multi-step verification process before being listed:

1. Identity Verification (KYC) — BVN or NIN check, government-issued ID, and selfie verification.
2. Professional Credentials — COREN, NIA, NIOB, or relevant trade council registration where applicable.
3. Work History Review — Submitted references and completed project history.
4. Background Check — Where applicable, criminal and financial background screening.
5. Ongoing Rating System — All completed work is rated by clients. Professionals with consistently poor ratings are reviewed and may be delisted.

How does Ladaar match me to the right professional?▾

Our AI-powered matching engine considers your project type, location, budget, timeline, and required trade or expertise. It surfaces professionals who have completed similar projects, have strong ratings in your city, and are currently available. You can also browse manually, filter by trade, city, or daily rate, and view full profiles including past project photos, ratings, and reviews before making contact.

How do I pay professionals on the platform?▾

All payments to professionals flow through Ladaar's escrow system — never directly from your bank to a contractor. Once you agree terms and a professional begins work, their fees are held in escrow. They receive payment only when the relevant milestone is verified complete. This protects both parties: you don't pay for unfinished work, and the professional is guaranteed payment for completed work without chasing invoices.

Can I hire professionals outside of Ladaar's platform?▾

You may hire professionals through any channel you choose. However, Ladaar's escrow, milestone tracking, and dispute resolution protections are only available for engagements conducted through the Ladaar platform. We strongly recommend engaging professionals through Ladaar for your financial protection and project security. Ladaar bears no liability for engagements conducted outside the platform.

How do I register as a professional on Ladaar?▾

Visit www.ladaar.com and select "Join as a Professional." You'll be guided through identity verification, credential upload, and profile setup. Once your application is approved (typically 3–5 business days), your profile will be live on the marketplace. There is no upfront listing fee — Ladaar earns a small commission on successfully completed and paid engagements.

Investing on Ladaar

How does Ladaar investment work?▾

Ladaar lists verified construction projects seeking investment capital. As an investor, you can browse active listings, review the developer's track record, project documentation, and ROI projections, then invest any amount from the minimum stake shown. Your investment is held in escrow and deployed alongside construction progress. Returns (dividends) are paid quarterly based on the project's investment agreement. At project completion or sale, your capital is returned with agreed returns. All investment agreements are digital, legally binding, and stored on the platform.

What returns can I expect?▾

Average estimated annual returns on Ladaar-listed residential projects range between 18–24%, depending on the project type, location, timeline, and developer track record. Each listing clearly states the projected ROI, duration, and payment schedule. Please note: all investments carry risk. Returns are projections only and are not guaranteed. Past performance of comparable projects does not guarantee future results. Always read the full investment prospectus before committing capital.

Is my investment capital protected?▾

Capital protection mechanisms on Ladaar include: milestone-linked deployment (funds are only used as construction progresses), independent project verification before each milestone release, developer due diligence screening before listing approval, and digital investment agreements enforceable under Nigerian law. However, all investments carry inherent risk and Ladaar does not guarantee capital or returns. We strongly encourage diversification and investing only what you can afford to lock up for the investment duration.

Can diaspora Nigerians invest through Ladaar?▾

Yes. Nigerians in the diaspora (UK, USA, Canada, Europe, etc.) can register on Ladaar, complete KYC remotely, fund their wallet via international transfer, and invest in Nigerian construction projects from anywhere in the world. Returns can be repatriated to your home country account. Please consult your local tax advisor regarding any reporting obligations in your country of residence.

Account & Security

What KYC documents do I need to register?▾

To complete KYC verification on Ladaar you will need:

• A valid BVN (Bank Verification Number) or NIN (National Identification Number)
• A government-issued photo ID (National ID, driver's licence, or international passport)
• A selfie for facial verification
• Proof of address (utility bill or bank statement dated within 3 months)

KYC verification typically takes 5–30 minutes and is handled securely within the platform. Your documents are encrypted and stored in compliance with applicable data protection laws.

What security features protect my Ladaar account?▾

Ladaar employs enterprise-grade security across all layers:

• Two-Factor Authentication (2FA) — Required for all financial actions.
• Biometric Login — Fingerprint and Face ID on supported devices.
• AES-256 Encryption — All sensitive data at rest and in transit.
• Session Management — Automatic logout after inactivity; all sessions visible and revocable.
• Fraud Detection — Real-time behavioural monitoring flags unusual activity.
• Certificate Pinning — Prevents man-in-the-middle attacks on the mobile app.
• Penetration Testing — Regular independent security audits against OWASP Top 10.

What do I do if I suspect fraud or unauthorised access?▾

If you suspect unauthorised access to your account, immediately: (1) change your password and PIN, (2) revoke all active sessions from your security settings, (3) contact our support team at security@ladaar.com or call +234 08165349638 — our team is available 24/7 for fraud emergencies. We will freeze your account within minutes of a verified fraud report and initiate an investigation.

How do I contact Ladaar support?▾

• Email: info@ladaar.com
• Security/Fraud: security@ladaar.com
• Phone: +234 08165349638
• In-app chat: Available 7am–10pm WAT, Monday–Saturday
• Website: www.ladaar.com

Still have questions?

Our support team is available 7 days a week.

Email Us Open Chat

Legal

Effective Date: 1 March 2025 · Last Updated: 1 March 2025

✓ Effective 1 March 2025

⚠️

Please read these Terms carefully. By accessing or using Ladaar's platform, website, or services, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

1 Introduction & Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Ladaar Technologies Limited, a company incorporated in the Federal Republic of Nigeria ("Ladaar", "we", "us", or "our"), governing your access to and use of the Ladaar platform, including our website at www.ladaar.com, web application, mobile application, and all related services (collectively, the "Platform").

By creating an account, accessing the Platform, or using any of our services, you confirm that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into a binding contract; (c) you are not prohibited by applicable law from using financial services; and (d) you have read, understood, and agree to these Terms in their entirety.

These Terms should be read alongside our Privacy Policy and any specific agreements applicable to particular services (such as Investment Agreements or Professional Service Agreements), all of which are incorporated by reference.

2 Definitions

Account

Your registered user profile on the Ladaar Platform, created upon successful KYC verification.

Escrow Account

A regulated, ring-fenced account held by a CBN-licensed institution on which client funds are held pending milestone completion.

Milestone

A defined, verifiable stage of a construction project, completion of which triggers a corresponding escrow fund release.

Professional

A KYC-verified individual or entity offering construction-related services on the Ladaar marketplace.

Developer

A registered entity using Ladaar to manage and finance construction or real estate development projects.

Investment

Capital committed by a User to a Ladaar-listed project in exchange for projected financial returns as described in the relevant Investment Agreement.

Platform

The Ladaar website, web application, mobile application, APIs, and all associated digital services.

3 Eligibility & Account Registration

To access Ladaar's full services, you must complete our Know Your Customer (KYC) verification process, which includes providing a valid BVN or NIN, government-issued photo identification, a facial selfie, and proof of address. Ladaar reserves the right to decline registration or suspend accounts that fail verification or provide false information.

You are responsible for maintaining the confidentiality of your login credentials, PIN, and any two-factor authentication devices. You agree to notify Ladaar immediately at security@ladaar.com if you suspect any unauthorised use of your account. Ladaar shall not be liable for any loss or damage arising from your failure to maintain the security of your account.

Each individual or entity may maintain only one (1) registered account. Creation of multiple accounts to circumvent platform rules, access limits, or verification requirements is prohibited and may result in permanent suspension.

4 Platform Services

4.1 Save-To-Build Wallet

Ladaar provides a digital wallet that allows Users to save funds toward construction projects. Savings balances may earn returns as displayed on the Platform. These returns are not guaranteed and may change with prior notice. Ladaar is not a bank and does not guarantee the safety of deposits beyond the protections stated herein and applicable regulatory frameworks.

4.2 Escrow Services

Funds designated for a project are held in escrow with a regulated third-party financial institution. Escrow releases are triggered only by verified milestone completion. Ladaar acts as an escrow agent and not as a party to the underlying construction contract. Ladaar's liability as escrow agent is limited to the proper administration of milestone verification and fund release procedures.

4.3 Marketplace

Ladaar provides a marketplace connecting property owners and developers with verified construction professionals. Ladaar facilitates the connection but is not a party to any agreement between a property owner and a professional. Ladaar does not warrant the quality, timeliness, or fitness of any services provided by marketplace professionals, although it maintains a verification and rating system designed to promote quality and accountability.

4.4 Investment Module

Ladaar lists investment opportunities in verified construction projects. By investing, you acknowledge that: (a) all investments carry risk; (b) projected returns are estimates only and are not guaranteed; (c) you have reviewed the Investment Agreement for the specific project; and (d) Ladaar acts as a facilitator and not as an investment advisor. Nothing on the Platform constitutes investment, financial, legal, or tax advice.

⚠️

Investment Risk Warning: The value of investments can go down as well as up. You may receive back less than you invest. Past performance is not a reliable indicator of future results. Only invest money you can afford to lose.

5 Fees & Charges

Ladaar charges fees for certain services as follows. All fees are inclusive of applicable taxes unless stated otherwise:

Service	Fee	Who Pays
Platform Fee (project funding)	1–3% of funds raised/managed	Developer / Property Owner
Transaction Fee (milestone release)	0.5–1% per release	Developer
Marketplace Commission	5–8% of professional's fee	Professional
Premium Analytics (SaaS)	As displayed at subscription	Developer / Investor
Withdrawal Fee	₦50–₦200 per transfer	User
Investment Listing Fee	₦0 (performance-based only)	Developer

Fee rates may be updated with 30 days' notice communicated via email and in-app notification. Continued use of the Platform after notice constitutes acceptance of the updated fees.

6 Prohibited Uses

You agree not to use the Ladaar Platform for any of the following purposes:

Fraud, money laundering, financing of terrorism, or any activity that violates Nigerian or international law.
Creating false or misleading project listings, professional profiles, reviews, or investment documentation.
Attempting to circumvent escrow controls, manipulate milestone verification, or collude with professionals to falsify completion reports.
Reverse engineering, scraping, or unauthorised access to any part of the Platform.
Harassing, threatening, or abusing other users, professionals, or Ladaar staff.
Listing projects or investments that do not exist or are not legally owned or controlled by the registering party.
Using the platform to solicit or facilitate direct off-platform payments intended to circumvent Ladaar's fee or escrow systems.

Violations may result in immediate account suspension, forfeiture of funds under investigation, and referral to relevant law enforcement authorities.

7 Intellectual Property

All content on the Ladaar Platform — including but not limited to the LADAAR name, logo mark, software, design, text, graphics, data, and user interface — is owned by or licensed to Ladaar Technologies Limited and is protected by Nigerian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal or business purposes in accordance with these Terms. You may not copy, reproduce, modify, distribute, or create derivative works from any Platform content without our express written permission.

Content you submit to the Platform (such as project photos, reports, or reviews) remains your intellectual property. However, by submitting it, you grant Ladaar a non-exclusive, royalty-free licence to use, display, and distribute that content within the Platform for the purposes of providing and improving our services.

8 Disclaimers & Limitation of Liability

The Ladaar Platform is provided on an "as is" and "as available" basis. While we strive for 99.9% uptime and take extensive security measures, we do not warrant that the Platform will be uninterrupted, error-free, or free from malicious code.

To the maximum extent permitted by applicable Nigerian law, Ladaar's total liability to you in connection with any claim arising from or relating to these Terms or your use of the Platform shall not exceed the greater of: (a) the total fees you paid to Ladaar in the six (6) months prior to the event giving rise to the claim; or (b) ₦100,000.

Ladaar shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, even if advised of the possibility of such damages.

ℹ️

Nothing in these Terms limits Ladaar's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by Nigerian law.

9 Dispute Resolution

In the event of a dispute between a property owner and a professional or developer conducted through the Platform, Ladaar provides a formal dispute resolution process. Users must first attempt resolution through in-platform messaging. If unresolved within 7 days, either party may escalate to Ladaar's Dispute Resolution Team by submitting a formal complaint with supporting evidence.

Ladaar's decision on escrow disputes is final where the Platform's terms have been followed. For disputes involving Ladaar directly, the parties agree to first seek resolution through good-faith negotiation, then mediation, before resorting to litigation. Any litigation shall be subject to the exclusive jurisdiction of the courts of Lagos State, Federal Republic of Nigeria.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

10 Termination & Account Closure

You may close your Ladaar account at any time by contacting support, provided you have no outstanding escrow obligations, active investment commitments, or pending disputes. Available wallet balances will be returned to your linked bank account within 5–10 business days of account closure, minus any applicable fees.

Ladaar reserves the right to suspend or terminate your account at any time, with or without notice, for: breach of these Terms; suspicious or fraudulent activity; failure to maintain KYC compliance; or any reason required by law or regulatory authority. In cases of fraud or legal obligation, Ladaar may freeze funds pending investigation and law enforcement involvement.

11 Amendments to These Terms

Ladaar may update these Terms from time to time. Material changes will be communicated to you via email to your registered address and via an in-app notification at least 30 days before taking effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform and close your account before the effective date.

For questions regarding these Terms, contact our legal team at legal@ladaar.com.

Privacy & Data

Effective Date: 1 March 2025 · Controller: Ladaar Technologies Limited

✓ NDPR Compliant · March 2025

🛡️

Your privacy is a core commitment at Ladaar. We collect only what we need, protect it with enterprise-grade security, never sell your data, and give you full control over your information. This policy explains exactly what we collect, why, and your rights.

1 Who We Are

Ladaar Technologies Limited ("Ladaar", "we", "us") is the data controller responsible for personal data collected through the Ladaar Platform (www.ladaar.com and associated applications). We are registered in Nigeria and operate in compliance with the Nigeria Data Protection Regulation (NDPR) 2019, the Nigeria Data Protection Act 2023, and applicable international privacy principles.

For all privacy-related enquiries or to exercise your rights, contact our Data Protection Officer at: privacy@ladaar.com or write to Ladaar Technologies Limited, Lagos, Nigeria.

2 What Personal Data We Collect

We collect personal data in the following categories:

2.1 Identity & KYC Data

Full legal name, date of birth, and nationality
Government-issued ID (NIN, BVN, passport, driver's licence)
Facial biometric data (selfie) used solely for identity verification
Proof of address documentation

2.2 Financial Data

Bank account details (account number and sort code — not full card numbers)
Transaction history, wallet balances, and payment records
Investment positions and returns data
Escrow records and milestone payment history

2.3 Contact & Account Data

Email address, phone number, and physical address
Account login credentials (stored as hashed/encrypted — never in plaintext)
Communication preferences and notification settings

2.4 Usage & Technical Data

IP address, device identifiers, and browser/app type
Pages visited, features used, and session duration (analytics)
Log data for security monitoring and fraud detection

2.5 Project & Professional Data

Project documents, photos, videos, and milestone reports
Professional credentials, ratings, reviews, and work history
Contract terms and service agreements

3 How We Use Your Data

Purpose	Legal Basis
KYC identity verification and regulatory compliance	Legal obligation
Processing transactions and operating escrow accounts	Performance of contract
Operating the professional marketplace and matching	Performance of contract
Fraud detection, security monitoring, and AML checks	Legal obligation / Legitimate interest
Providing AI-based cost insights and project analytics	Performance of contract
Sending service notifications, alerts, and updates	Performance of contract
Sending marketing communications (with your consent)	Consent
Improving Platform features and user experience	Legitimate interest
Legal and regulatory reporting obligations	Legal obligation
Resolving disputes and enforcing our Terms	Legitimate interest / Legal obligation

5 How We Protect Your Data

Ladaar implements a comprehensive security framework to protect your personal and financial data:

AES-256 Encryption for all sensitive data at rest in our databases.
TLS 1.3 for all data in transit between your device and our servers.
Zero Trust Architecture — no internal system trusts another without verification.
Role-Based Access Control (RBAC) — staff access data only on a need-to-know basis.
No plaintext storage — passwords, PINs, and sensitive credentials are hashed and salted.
Regular penetration testing by independent security firms against OWASP Top 10.
Centralized audit logging — all access to sensitive data is logged and monitored.
Tokenisation of financial data — raw bank details are never stored in application databases.

ℹ️

Despite our best efforts, no system is 100% secure. If you discover a security vulnerability on our platform, please report it responsibly to security@ladaar.com. We operate a responsible disclosure programme.

6 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Our standard retention periods are:

Data Category	Retention Period
KYC identity documents	7 years after account closure (CBN/NDPR requirement)
Financial transaction records	7 years (regulatory requirement)
Project documents and reports	5 years after project completion
Investment agreements	10 years after agreement expiry
Account activity logs	2 years
Marketing consent records	3 years after consent withdrawn
Support/communication records	3 years

After retention periods expire, data is securely deleted or anonymised. Where legal holds apply (e.g. active litigation), data is retained until the hold is lifted.

7 Your Privacy Rights

Under the Nigeria Data Protection Act 2023 and NDPR, you have the following rights regarding your personal data:

Right of Access

You may request a copy of all personal data we hold about you. We will respond within 30 days.

Right to Rectification

You can request correction of inaccurate or incomplete personal data at any time through your account settings or by contacting us.

Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data, subject to legal obligations that require us to retain certain records (e.g. financial records for 7 years).

Right to Data Portability

You may request your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service.

Right to Object

You may object to processing based on legitimate interest (e.g. direct marketing). We will stop processing unless we can demonstrate compelling legitimate grounds.

Right to Withdraw Consent

Where processing is based on your consent (e.g. marketing emails), you may withdraw consent at any time via your notification settings or by emailing privacy@ladaar.com. Withdrawal does not affect prior processing.

Right to Complain

If you believe your data rights have been violated, you may file a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.

To exercise any of these rights, email privacy@ladaar.com with your full name, registered email address, and a description of your request. We will verify your identity before processing the request and respond within 30 days.

8 Cookies & Tracking

Our website uses cookies and similar technologies to operate the platform, analyse usage, and improve your experience. We use the following types of cookies:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Session management, security, authentication	No (required for platform function)
Functional	Remembering preferences, language, settings	Yes
Analytics	Understanding how users navigate the platform (anonymised)	Yes
Marketing	Showing relevant content or ads (only with consent)	Yes

You can manage cookie preferences via the cookie settings panel on our website or through your browser settings. Disabling non-essential cookies may affect some platform features.

9 Children's Privacy

The Ladaar Platform is intended solely for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has created an account or submitted personal data, we will promptly delete that data and close the account. If you believe a minor's data has been submitted to our platform, please contact us immediately at privacy@ladaar.com.

10 International Data Transfers

While Ladaar is a Nigerian company and primarily stores data within Nigeria and Africa, some of our cloud infrastructure and service providers (such as AWS) may process data in data centres outside Nigeria. Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions where available, and processing agreements that meet NDPR standards.

Diaspora users accessing the platform from outside Nigeria should be aware that data submitted to the platform is processed in Nigeria and is subject to Nigerian data protection law.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Material changes will be communicated via email and in-app notification at least 14 days before taking effect. The "Last Updated" date at the top of this policy always reflects the most recent revision.

For all privacy enquiries, contact: privacy@ladaar.com · Ladaar Technologies Limited, Lagos, Nigeria.